Delivery

Shipping Locations

We currently offer delivery within the United Kingdom only. We do not ship to international destinations.

Shipping Methods

We offer standard shipping for all orders. Our primary courier service is Royal Mail. For specific cases requiring expedited delivery, we use DHL.

Delivery Timeframes

Standard Shipping Cutoff Times: Orders placed before 3 PM will be processed and dispatched the same day. Orders placed after 3 PM will be processed the next business day. Orders are sent via the Royal Mail 24 service or DHL, dependent on package sizes.

Costs and Fees

Shipping Costs

We offer free standard shipping on all orders £25.00 and over. For orders under £25.00, a flat shipping fee of £3.99 applies.

Order Processing

Order Processing Time

Orders are typically processed within 24 hours. Please note that orders are not processed on weekends or public holidays.

Packaging

Our products are carefully packaged to ensure they arrive in perfect condition. We use durable, protective packaging materials to safeguard your items during transit.

Tracking and Notifications

Order Tracking

We provide tracking information for all orders. Customers can track their orders using the Royal Mail tracking number provided in the dispatch email and through their account area on our website. For orders shipped via DHL, tracking information will be provided via email.

Notifications

Customers will receive the following notifications via email:

Order confirmation
Shipment notification with tracking details
Delivery confirmation

Delays and Issues

Handling Delays or Lost Shipments

In the event of a delay or lost shipment, please contact our customer support team. We will investigate the issue with the courier service and keep you informed throughout the process. If an order hasn’t arrived within the expected timeframe, please reach out to us for assistance.

Contact Information

Customer Support

For any questions or issues related to delivery, please contact our customer support team at kordaclothing@korda.co.uk. Additionally, we monitor messages on Instagram and Facebook, so feel free to reach out to us on those platforms for a prompt response.